Reference

Open radar138 with clear Legal terms

radar138 sets out its Legal terms before you open an account, including access conditions, account checks, payment records and ways to ask for a change.

Account termsData handlingLocal-law accessWallet records
radar138 Open radar138 with clear Legal terms
CONTACT ROUTES

Ask our team about Legal access

A clear contact route matters when a Legal question affects your account or wallet request. We ask you to include the phone number linked to the account, the relevant date and the exact part of the notice you are asking about. That gives our support team enough context to check the account record without asking you to send private credentials. If you are in Medan, the same account contact path applies, and access remains subject to local law.

Team online

Account questions

Use the account support path when you need clarification about phone verification, account access, a suspended login or a change to your registered details. We will use the account record to identify the request, but we will not ask you to disclose your password or wallet PIN.

Wallet records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account concern, send the payment reference and account phone number through support. We can then compare the submitted record with the wallet status without treating a screenshot as permission to access your account.

Policy changes

If you believe a Legal term is unclear or your personal details need correction, tell us which wording or field is affected. We record the request, check whether the change is allowed under the current policy and explain the next account step through the same contact route.

DATA SAFEGUARDS

Protect your details under our Legal policy

We treat Legal questions as account matters rather than promotional requests. Our process connects your submitted details, phone verification and payment reference only when that connection is needed to check access or…

Data collection

We collect account details needed for access, including the phone number used during verification and information attached to a payment request. Legal terms explain why each category is used, so you can identify the difference between an account field and a DANA, OVO, GoPay or QRIS reference.

Cookie choices

Cookies can help remember a session and keep account pages working between the login screen and the lobby. Our Legal wording explains their role and how to raise a question about them. You can contact us if a cookie setting appears inconsistent with the choice you made.

Account security

Keep your password, verification code and wallet PIN private, and sign out when using a shared device. We use the account phone step to connect access requests with the correct record. If you see an unfamiliar login, contact support and describe the device path you used.

Record retention

Some account, support and payment records may need to remain available for a defined operational or legal reason. The Legal terms explain the retention approach and the factors that affect it. You can ask us which record category your request concerns without sending your password or full wallet credentials.

Correction requests

You may ask us to correct an inaccurate account detail by naming the field and supplying the phone number connected to the account. We check the request before changing it, because an altered phone or payment reference can affect access and the matching of a QRIS or bank record.

Policy contact

Send Legal questions through our account support route and identify the clause, data category or access issue involved. We keep the conversation tied to your account record, explain any required next step and apply the answer where local law permits rather than assuming every region has identical rules.

Find answers about radar138 Legal

These Legal answers cover the questions we expect you to ask before opening an account or sending a wallet request. They explain access, personal data, cookies, corrections and contact steps without replacing the current notice. Read the full wording before proceeding, especially if you are checking eligibility from Indonesia or using a shared mobile device.

The Legal page covers account access, phone verification, personal data, cookies, payment records, account security, retention and contact requests. It also explains that access depends on local law. Read the current notice before opening an account so the terms applying to your location are clear.

Access depends on local law and is available only where local law permits. Our Legal wording does not replace the rules that apply in your location. If you are unsure, check your local requirements first, then contact us with a question about the account access process.

The policy addresses account details, the phone number used for verification, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests. It explains why those records may be used and how to ask about a specific category.

Contact our account support route with the phone number linked to your account and identify the field that needs correction. Do not send your password, verification code or wallet PIN. We check the request against the account record before making any permitted change.

The Legal page describes how cookies can support a session between login and the lobby and how you can ask about their use. If a cookie setting does not match your choice, contact us with your device path, such as mobile browser or desktop browser.

Retention can differ by record type and the operational or legal reason for keeping it. Our Legal terms explain the relevant approach. You can ask which category applies to your account, including a wallet reference, support message or phone verification record.

Use the account support path and name the Legal clause, data issue, access question or payment reference involved. Include your account phone number when appropriate, but never send your password or wallet PIN. We will explain the next step where local law permits.